Deal Processor

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 It starts here. Have a global impact on the world of payments.

Paysafe is currently looking for a Deal Processor.

As a member of the Deal Operations Team, you will be responsible for facilitating and assisting with the onboarding of new merchant accounts, while maintaining excellent relations with the merchants, our external partners, and internal business units. The Deal Processor will also be responsible for supporting and assisting Global Sales and Account Management Teams with data entry, reporting and analytics.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Act as subject matter expert for Global Sales and Account Management on all aspects of the deal journey process, provide support and guidance
• Assist/support merchants and partners with the onboarding of new / additional merchant accounts and address questions related to the application process to ensure a quick and efficient process including relevant set up in Salesforce and other appropriate tools
• Coordinate account activations with the Underwriting and Operation teams and other departments working together to minimise delays and multiple touchpoints between groups
• Create new sales lead opportunities in Salesforce and support new product requests

• Track and report on the status of all net new accounts in Salesforce and review activation KPIs
• Perform efficient and accurate data-entry tasks, document capture and management, and workflow problem-solving in conjunction with other internal departments
• Ensure responsibilities are carried out within pre-determined service level agreements (SLA’s) ensuring fast and efficient follow-up and closure
• Identify process improvement opportunities to accelerate the application and onboarding journey for customers and make recommendations for process improvement and ownership

What we’re looking for:

• You have a university / college degree or equivalent industry experience
• You have a minimum of 1-2 years of experience in the payment processing industry 
• You have the patience and the ability to tactfully handle customer inquiries
• You are detail-oriented, diligent and possess good analytical skills
• You demonstrate excellent enthusiasm and have a strong work ethic, necessary to succeed in a fast-moving, competitive, and results-driven environment
• You possess excellent interpersonal and communication skills, can easily multi-task and handle a high volume of work and you are a solid team player
• A strong working knowledge of Sales CRM tools such as Salesforce
• A curious and problem-solving mindset to drive improvements to the end to end experience

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next: 

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.