Customer Success Manager - Fixed Term Contract

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

Our preference is for the job holder to be based in London so that they can follow our preferred hybrid working model of working remotely while also being able to work an average of three days per week from our office in central London.

Customer Success Manager - 12 month Fixed Term Contract 

Responsible for developing enterprise customer relationships from contract signature, through the implementation/delivery stage, ensuring that the customer needs are met and there is no barrier preventing the processing of full volume projected activity. 

Working closely with each customer once live, the focus will be on solving problems, escalations, addressing day to day needs, ensuring high levels of client satisfaction, and addressing any areas of concern occur all to promote retention and loyalty. 

This role will also look at the short and long term goals of the client, working closely with the Sales & Account management teams when opportunities for new products/services.

Some of the key responsibilities of a Customer Success Manager include

• Building and maintaining strong, long-lasting customer relationships
• Developing a deep understanding of customer needs and requirements
• Ensuring the timely and successful delivery of solutions according to customer needs and objectives
• Identifying opportunities for growth within existing customer accounts and liaise with the AM team accordingly.
• Collaborating with all internal teams to ensure customer satisfaction and retention.
• Providing technical support and guidance to customers, assisting with any communication of incidents or activities that directly affect the enterprise customer group.
• Production of monthly reports for client consumption or internal needs on performance of the customers.
• Monitoring customer feedback and responding to customer inquiries and concerns.
• Keeping up-to-date with product developments and updates

Requirements 

• Experience working in a similar role
• Understanding on the payments landscape
• Excellent communication skills
• Ability to influence stakeholders and present data and information

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.