Account Manager, Crypto and iGaming

Date: 21-Jun-2022

Location: London, GB, E14 5LQ

Company: Paysafe

Paysafe Limited (“Paysafe”) (PSFE: NYSE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of US $92 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.  Further information is available at www.paysafe.com  

 

Introduction

 

Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions. We are seeking an Account Manager to join our team on a permanent basis. You will be responsible for retaining and growing an allocated portfolio of partners and clients.  This is a key role within our UK & European integrated-Commerce Solutions (IES) Merchant Services  team.  You will work with all departments including Innovation, Sales, Merchant Operations, IT Development, Product and Risk.

If you are looking for an environment where you can expand your skillset and deepen your expertise within payments and digital wallets working with a market leading product suite in a high performing team, then this could be a great opportunity for you.

 

Right now we are operating a hybrid 2:2:1 working model.

 

Responsibilities

 

Commercial

 

  • Understand and appreciate the commercial model of each client within your portfolio and highlight all SWOTs to revenue and retention through clear account engagement plans .
  • Review, and where necessary discuss and re-negotiate, existing contracts with each client within your portfolio
  • Drive growth from the portfolio and achieve revenue targets through effective leadership, consultative support and relationship building in order to contribute to the attainment of the Paysafe sales goals and to avoid account attrition.
  • Part of your role will be to help manage partner commission files
  • Collaborate with Innovation, Sales and Marketing to drive new revenue opportunities

 

Communication & Relationship Management

 

  • Build and maintain multi-level relationships within each managed client and ensure that contact points are wide reaching and relevant. Day-to-day contacts as well as senior decision makers. Familiarity with business networking tools is essential
  • Provide industry leading, professional service to a book of demanding partnerships as well as Tier 2 and 3 merchants
  • Enhance merchant engagement, maximise revenue and retention
  • Responsible for road-mapping their portfolio, executing the roadmap and managing/nurturing organic growth
  • Responsible for raising and managing issues and concerns relating to managed accounts on a daily basis, all issues reported must be owned until resolution
  • Understand peaks, troughs and anomalies with transactions patterns, specifically around authorisations and declines.
  • Convey clear information at all times to clients regarding pricing and fee structures, industry rules and regulations, security and compliance matters, product information and project progress
  • Communicate daily with Line Management to discuss progress, new business opportunities and appropriate sales tactics, and actively participate in regular team meetings
  • Attend regular account review meetings, ensuring client contact is maintained and all issues are identified, addressed and relationships built and strengthened. Detailed meeting reports to be submitted after each meeting that should highlight all SWOT’s
  • Responsible for seeking out PR opportunities, references and case studies

 

Sales

 

  • Display a strong understanding of each client’s business model and effectively promote and sell Payments’ solutions in order to grow existing portfolio and help merchants optimise their payment processing activities
  • Support Innovation and New Business teams with closing new opportunities
  • Constantly hunt out new sales and cross sell opportunities through their portfolio of merchants
  • Understand their client’s industry and identify potential new business through competitive analysis

 

Technical

 

  • Day-to-day point of escalation for managed account queries, including answering low-level technical issues
  • Work with Technical Support to manage the integration of large clients to the platform
  • You will think outside the box, be proactive and constantly question and seek to improve processes and get the best for and out of your clients
  • Provide consultancy-like advice about the payments market to clients
  • Provide accurate and timely market information on your selected market sector to help drive our future marketing and product strategies
  • Feed ideas through the Innovation team

 

Candidate Requirements

 

  • Minimum 4 years’ experience with an acquirer, digital wallets experience would be beneficial
  • Strong knowledge of the payments industry
  • Clear understanding of market and industry trends in Crypto, DeFi, Blockchain and iGaming
  • Highly customer focused with solid experience supporting large merchants and a proven track record in growing an existing business portfolio as well as achieving and exceeding established revenue targets
  • Commercially aware with ability to think strategically and spot new opportunities
  • Ability to understand complex pricing and negotiate where required
  • Confident presentation style
  • Comfortable with handling a high work-load and multi-tasking
  • Fluent communicator and ability to adjust their written and spoken style to the audience
  • Technical/problem solving skills
  • Ability to work as part of a very fast paced company/team as well as autonomously
  • Proven record of working on transformational projects and being able to lead or sub-lead

 

Equal Employment Opportunity

 

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.