Shared Services Agent

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

At Paysafe, we are looking for a Shared Services Agent, a junior profile ideal for someone who is starting their professional career or has prior internship experience and is looking to grow in a dynamic, fast-paced environment.

RESPONSIBILITIES AND DUTIES OF THE ROLE:

• Manage refund cases through to resolution, ensuring rigorous follow-up at every stage of the process.
• Keep merchants and buyers informed about the status of their refunds, ensuring clear and timely communication.
• Prepare and submit refund reports to merchants, ensuring accuracy, completeness, and up-to-date information.
• Identify, document, and promptly escalate any impediments or inconsistencies that impact the performance, continuity, or efficiency of processes.
• Provide support in other team processes, according to operational needs and established priorities.

REQUIREMENTS:

• Bachelor's degree in Industrial Engineering, Business Administration, Accounting, or related field (Required).
• Minimum of one year of experience in industries related to payment methods, fintech, banking, finance, retail, or e-commerce.
• Intermediate proficiency in MS Office and Windows environment.
• Intermediate English.

Why work at Paysafe?

• Career Growth: We offer continuous learning and development opportunities, empowering you to nurture your career in the dynamic world of online payments.
• Employee Benefits: In addition to a competitive salary, we offer health insurance, cancer and life insurance, 30 days of paid vacation, 4 paid volunteer days per year, summer hours (Dec-Mar), a birthday day off, and more.
• Work-Life Balance: We are committed to fostering a balanced work environment with flexibility, ensuring you have the opportunity to thrive both personally and professionally.

Equal Employment Opportunity

Paysafe offers equal employment opportunities to all its employees and applicants for employment and prohibits any form of discrimination based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require any reasonable accommodation, please let us know. We are happy to assist you and look forward to hearing from you.