Shared Services Agent

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

At Paysafe, we are looking for a Shared Services Agent, a junior profile ideal for someone who is starting their professional career or has prior internship experience and is looking to grow in a dynamic, fast-paced environment.

Important: CV attached in English 

RESPONSIBILITIES AND DUTIES OF THE ROLE:

• Manage fraud cases reported by banks, shoppers, and merchants to ensure timely resolution.
• Assist the legal team with reported legal cases.
• Collect and digitize legal cases received at the reception.
• Provide status updates to merchants and banks regarding fraud cases related to them.
• Register fraud and legal cases for proper follow-up and subsequent analysis.
• Support additional processes within the fraud team, as required.

REQUIREMENTS:

• Junior profile: candidates starting their career or with previous internship experience.
• 1 year of experience in payment methods or fintechs (preferred).
• Availability to work in a hybrid model.
• Education: Industrial Engineering, Business Engineering, or Business Administration.
• Academic degree: University graduate (required).
• Knowledge of Microsoft Office—particularly Word, Excel, and PowerPoint.
• Intermediate–advanced Excel skills (Macros preferred).
• Intermediate–advanced English level.

Why work at Paysafe?

• Career Growth: We offer continuous learning and development opportunities, empowering you to nurture your career in the dynamic world of online payments.
• Employee Benefits: In addition to a competitive salary, we offer health insurance, cancer and life insurance, 30 days of paid vacation, 4 paid volunteer days per year, summer hours (Dec-Mar), a birthday day off, and more.
• Work-Life Balance: We are committed to fostering a balanced work environment with flexibility, ensuring you have the opportunity to thrive both personally and professionally.

Equal Employment Opportunity

Paysafe offers equal employment opportunities to all its employees and applicants for employment and prohibits any form of discrimination based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require any reasonable accommodation, please let us know. We are happy to assist you and look forward to hearing from you.