Merchant Risk Investigator I

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Overview:
As a Merchant Risk Investigator, you’ll be a vital part of our Risk team, safeguarding the business against fraud and other threats. You’re naturally curious, analytical, and passionate about risk prevention. When something doesn’t seem right, you dig deep to uncover the root cause. You challenge the status quo and seek ways to improve processes.  In this role, you’ll monitor merchant activity for signs of fraud or unusual behavior, analyze data to identify patterns, and take decisive action to mitigate risk. You’ll also ensure compliance with NACHA regulations and contribute to the development of risk mitigation strategies across electronic payments.

Key Responsibilities:

• Lead fraud investigations, regulatory inquiries, and compliance assessments.
• Monitor ACH transactions for fraud, unusual patterns, or regulatory violations.
• Use fraud detection dashboards to analyze trends and generate alerts.
• Partner with Underwriting, Compliance, and IT to investigate suspicious activity.
• Ensure adherence to NACHA guidelines and regulations.
• Collaborate with internal teams and merchants to implement risk rules aligned with business risk appetite.
• Initiate funding holds/releases within authorized limits and investigate potential financial losses.
• Assist in refining risk rules, thresholds, and reporting metrics.
• Evaluate risk alerts and loss trends to optimize Risk Monitoring System parameters.
• Monitor daily merchant batch settlements to detect irregular transaction patterns and mitigate potential losses.
• Investigate high-risk or suspicious transactions by engaging with merchants, issuing banks, and cardholders.
• Analyze merchant transaction volumes, chargebacks, and account behavior.
• Communicate with merchants and sales offices regarding exceptions or suspicious activity; request supporting documentation.
• Support special projects and additional duties as needed.

Qualifications:

• Bachelor’s degree or equivalent experience
• Minimum 3 years of experience in risk investigations within online payments, e-commerce, or banking
• Strong knowledge of card brand rules and regulations
• Proven ability to analyze, evaluate, and mitigate fraud risks
• Excellent written and verbal communication skills
• Strong analytical, investigative, and problem-solving abilities
• High attention to detail and logical thinking
• Effective time management and organizational skills
• Self-motivated, resourceful, and quick to learn internal systems

Why work at Paysafe?

• Career Growth: We offer continuous learning and development opportunities, empowering you to nurture your career in the dynamic world of online payments.
• Employee Benefits: In addition to a competitive salary, we offer health insurance, cancer and life insurance, 30 days of paid vacation, 4 paid volunteer days per year, summer hours (Dec-Mar), a birthday day off, and more.
• Work-Life Balance: We are committed to fostering a balanced work environment with flexibility, ensuring you have the opportunity to thrive both personally and professionally.

Equal Employment Opportunity

Paysafe offers equal employment opportunities to all its employees and applicants for employment and prohibits any form of discrimination based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require any reasonable accommodation, please let us know. We are happy to assist you and look forward to hearing from you.