Jr. Support Analyst

About Paysafe 

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

We are excited to invite a Jr Support Analyst to join our team.

Duties and Responsibilities:

• Monitor the health of applications in the production environment with different tools used.
• Set up alerts for applications so you can proactively identify errors.
• Identify outages of company applications, escalate, and follow up until the solution.
• Communicate to the business areas the incidences of the applications in production, from the beginning, the development, and the final solution.
• Transactional monitoring of the company's merchants.
• Transactional monitoring of collection networks.
• Identify falls of merchants or collectors.
• Establish communications with the technical areas of merchants or collectors to find solutions to incidents.
• Address incidents reported by business areas.
• Execute hotfix for the attention and/or solution of incidents in production.
• Propose changes to have a continuous improvement to the support and monitoring processes of the applications.

Minimum Qualifications:

• Graduate of Systems Engineering or Computer Science, related careers.
• Proven experience in the position of 2 years.
• SQL SERVER database (intermediate level).
• Knowledge of AWS (basic level).
• Knowledge of application monitoring tools (Dynatrace, AppDynamics).

Other Job-Specific Skills:

• Knowledge of application development.
• Knowledge of BI tools.

Preferred Qualifications:

• Experience in Fintech companies.
• Agile methodologies.
• Soft skills.

Why work at Paysafe?

• Inclusive Culture: At Paysafe, we embrace diversity in all its forms and are committed to fostering an inclusive work environment. We encourage people of all backgrounds, identities, and experiences to apply, believing that diverse perspectives drive innovation and success. Our goal is to create an environment where everyone feels valued, supported, and empowered to thrive.

• Flexibility: At Paysafe, we prioritize flexibility to help you balance your work and personal life. While we have fixed hours, we offer flexible hours and the option to work remotely as part of our hybrid model. You'll have the freedom to manage your schedule, allowing you to stay productive while still meeting your personal commitments.

• Employee Benefits: In addition to a competitive salary, we offer health insurance, cancer and life insurance, 30 days of paid vacation, 4 paid volunteers days per year, summer hours (Dec-Mar), a birthday day off, and more.

Equal Employment Opportunity

Paysafe offers equal employment opportunities to all its employees and applicants for employment and prohibits any form of discrimination based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require any reasonable accommodation, please let us know. We are happy to assist you and look forward to hearing from you.