Enterprise Onboarding Project Manager

About Paysafe

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

We are currently looking for a Enterprise Onboarding Project Manager to join our Operations team.

Important CV in English.

I. Position Responsibilities

1. Core Responsibilities

• Lead and coordinate end‑to‑end onboarding projects for enterprise merchants, ensuring smooth, timely, and high‑quality implementations.
• Serve as the primary liaison between clients and internal teams, maintaining clear, collaborative, and solution‑oriented communication.
• Define project scope, manage detailed project plans and milestones, and ensure accurate documentation in Salesforce and relevant systems.
• Facilitate regular client and stakeholder meetings to track progress, address issues early, and promote a positive onboarding experience.
• Oversee launch readiness and support post‑go‑live stabilization activities to ensure seamless transitions to full operation.
• Identify process gaps and contribute to continuous improvement initiatives that enhance efficiency and customer experience.
• Collaborate with cross‑functional teams (Product, Development, Operations) to manage risks, unblock dependencies, and drive successful outcomes.

2. Additional Responsibilities

Perform additional tasks aligned with the role’s scope as assigned by the direct manager or company leadership, always with a focus on collaboration, learning, and continuous growth.

II. Professional Expectations

While performing their duties, the employee is expected to:

• Follow internal processes, policies, and workflows to support consistency, fairness, and operational excellence.
• Use company resources responsibly and contribute to maintaining a safe, secure, and respectful work environment.
• Handle equipment, tools, and systems with care, adhering to best practices and information‑security guidelines.
• Protect company and client information, using communication channels responsibly and in alignment with internal IT and security policies.

III. Collaboration & Reporting Structure

1. Reporting Lines

• The employee reports directly to the department manager or relevant leader, as defined in the company’s organizational structure.

2. Working Relationships

• Actively collaborate with the line manager, team members, cross-functional departments, and project stakeholders.
• Communicate and coordinate respectfully and effectively with colleagues and external partners as required by the role.

3. Reporting & Communication

• Provide timely updates on progress, challenges, and achievements to the manager and/or project lead.
• Engage in open, solution‑driven communication to support transparency and shared accountability.

IV. Requirements for the Role

1. Education

• High school diploma or equivalent. Additional relevant training or certifications are a plus.

2. Experience

• 2+ years of experience in a related role. Experience in fintech, banking, or e‑commerce is preferred but not mandatory.

3. Technical Skills

• Strong computer literacy, including familiarity with Windows, MS Office, email tools, and web applications.
• Intermediate to advanced proficiency in Excel, Word, and Outlook.

4. Language Skills

• Fluent English, both written and verbal, to collaborate effectively in a global environment.

5. Core Competencies & Strengths

• Strong communication and interpersonal skills, with the ability to work collaboratively across teams.
• Attention to detail and the ability to manage multiple priorities.
• Analytical mindset with the ability to interpret and work with complex information.
• Demonstrated professionalism, reliability, and respect in all interactions.

6. Additional Attributes

• Commitment to fostering an inclusive, supportive, and team‑oriented work environment.
• Proactive approach to problem‑solving and continuous improvement.

Why work at Paysafe?

• Career growth: We offer continuous learning and development opportunities to help you advance your career in the dynamic world of online payments.
• Employee benefits: In addition to a competitive salary, we offer medical insurance, cancer insurance, life insurance, 30 days of paid vacation, 4 paid volunteer days per year, summer working hours (December–March), a birthday day off, and more.
• Work–life balance: We are committed to fostering a flexible and balanced working environment, ensuring you can thrive both personally and professionally.

Equal Employment Opportunity

Paysafe is an equal opportunity employer and prohibits any form of discrimination based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment.

If you require any reasonable accommodation, please let us know. We will be happy to assist you, and we look forward to hearing from you.