Customer Experience Agent

About Paysafe

Paysafe is a global payments platform that powers the experience economy, with a strong focus on the iGaming, gaming, eCommerce, retail, travel, and hospitality sectors. With 30 years of experience in payment technology, Paysafe helps businesses and consumers enhance every experience through secure and seamless payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a wide range of local payment methods. With approximately 2,900 employees across 12 countries and an annualized transaction volume of USD 167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Hybrid model: 3 days per week in the office + 2 days remote.

We are looking for a Customer Experience Agent to join our team!

What will you do in this role?

• Handle and manage customer inquiries, requests, and complaints.
• Accurately log and categorize cases to ensure proper tracking.
• Follow up on each case until full resolution.
• Efficiently monitor payment control tools.
• Analyze recurring issues and propose improvements that enhance the customer experience.
• Deliver an empathetic, efficient, and high-quality service experience.

What are we looking for?

Education:

• Graduate of technical or university programs in Administration, Accounting, or related fields.

Desired knowledge:

• Customer service management, complaint handling, and consumer protection regulations.

Tools:

• Intermediate knowledge of MS Office and Windows.

Experience:

• At least 2 years of experience in customer service, customer experience, or related roles.

Nice to have:

• Experience in industries such as banking, finance, retail, eCommerce, or payments.

Availability:

• Available to work in a hybrid model and on rotating shifts.

Additional requirements:

• Fluent English is required, as you will be working in an international environment.

Why Work at Paysafe?

• Professional growth: We offer continuous learning and development opportunities to help you advance your career in the dynamic world of online payments.
• Employee benefits: Competitive salary plus private health insurance, cancer insurance, life insurance, 30 days of paid vacation, 4 paid volunteer days per year, summer schedule (December–March), birthday leave, and more.
• Work‑life balance: We are committed to fostering a flexible and balanced work environment, allowing you to thrive both professionally and personally.

Equal Employment Opportunity

Paysafe is an equal opportunity employer and prohibits any form of discrimination based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require a reasonable accommodation, please let us know — we will be happy to assist you and look forward to hearing from you.