Business Operations Lead

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Position to work hybrid in Lima, Peru. 

Further information is available at www.paysafe.com

The Business Operations Lead will be responsible for maintaining and optimizing the operational processes for account setup and maintenance related to business client onboarding. The business operations lead acts as a liaison between Operations and other areas of the organization to develop recommendations and changes to enhance the organization’s overall efficiencies and impact to standard processes. This role requires excellent analytical skills, a deep understanding of the product, and the ability to supervise an outsourced team effectively. This role will also provide training to employees on what these new procedures are and how to follow them.

Responsibilities:

• Oversee the end-to-end process of business client onboarding, ensuring a seamless and efficient experience.
• Maintain and improve operational processes for account setup and maintenance.
• Analyse and interpret data to identify trends, issues, and opportunities for process improvement.
• Collaborate with cross-functional teams to ensure alignment and support for operational initiatives.
• Supervise, oversee task distribution and provide guidance to an outsourced team in another country, ensuring high performance and adherence to standards.
• Develop and implement strategies to enhance client satisfaction and operational efficiency.
• Act as the main point of contact between agents and senior management.
• Monitor key performance indicators (KPIs) and prepare regular reports for senior management.
• Mentor and train new joiners on operational processes, ensuring they are well-equipped to perform their roles effectively.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5+ years of experience in business operations, client onboarding, or a similar role.
• Proven analytical skills with the ability to interpret complex data and make data-driven decisions.
• Strong understanding of product management and operational processes.
• Experience supervising and managing outsourced teams.
• English fluent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

In return, we offer:

-The opportunity to write the history of a leading and expanding multinational

-Tailor-made training and ongoing development to help you improve your skills in the online payments sector

-Multiple professional development opportunities in a dynamic, in-house company

-An environment where product expertise and professional and personal commitment are valued

-Competitive compensation and benefits package

-A fun and collaborative work environment

Skills
- Observation skills
- Decision making
- Assertive communication
- Empathy
- Learning skills
- Adaptation to change

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you