US Benefits Specialist

About Paysafe 
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

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We are seeking a highly skilled and experienced US Benefits Specialist to join our rewards Center of Excellence (COE) team based in Jacksonville, Florida. This opportunity offers a blend of 3 in office days during the work week and 2 remote working days during the work week.

Position Summary:

The US Benefits Specialist supports the administration, coordination, and execution of the company’s U.S. employee benefits programs. This role applies working knowledge of U.S. benefits and begins to build an understanding of related HR disciplines. The Specialist works on tasks of moderate scope, exercises judgment within defined procedures, and contributes to process improvements. The role receives guidance from senior team members but is expected to carry out tasks with increasing independence.

Key Responsibilities:

General Administration & Compliance

• Maintain accurate benefits data and support the day-to-day administration of health, welfare, and retirement plans.
• Assist with compliance-related tasks such as 5500 filings, SARs, NDT testing, and benefits audits, under the guidance of senior staff.
• Perform routine system audits between payroll (ADP) and vendor systems (e.g., Fidelity) and escalate discrepancies as needed.
• Track and prepare reports on benefits utilization and participation metrics.
• Support invoice review and funding validation for U.S. benefit programs.

Annual Open Enrollment (OE)

• Contribute to U.S. Open Enrollment activities including testing, vendor coordination, and system readiness.
• Assist with plan setup, eligibility files, and rate updates across ADP and carrier platforms.
• Support development of employee-facing communication materials and intranet content.
• Provide employee support during enrollment and help with post-OE reconciliation.

Employee Support & Communication

• Serve as escalation support to the People Enablement team for U.S. employee benefits inquiries; escalate complex issues as appropriate.
• Draft and distribute key benefit communications, including:

• Enrollment communications (guides, FAQs, reminders, and support during Open Enrollment).
• New hire/onboarding materials (orientation slides, “benefits at a glance” guides, and enrollment instructions).
• Compliance and regulatory notices (SPDs, HIPAA, COBRA, retirement plan notices).
• Ongoing education and awareness campaigns (wellness initiatives, seasonal reminders, and benefit utilization tips).
• Life event resources (marriage, birth/adoption, retirement planning, and leave of absence guides).
• Total Rewards and financial wellness communications (Total Rewards statements, 401(k) education, financial well-being campaigns).
• Technology and self-service instructions (portal navigation guides, mobile app tutorials, intranet content).
• Support the development of employee-facing materials and intranet content that enhance understanding and engagement with benefits.
• Partner with vendors and HR team members to ensure messaging is accurate, consistent, and aligned with company policies.
• Act as a presenter in hub locations (e.g., Jacksonville, Lakewood) to deliver benefits presentations, orientation sessions, and educational workshops to employees in person.

Eligibility & Data Integrity

• Monitor eligibility files and assist in resolving errors between HRIS and benefits providers.
• Review payroll feedback files to confirm deduction and coverage alignment.

System & Self-Service Support

• Maintain and update benefits content on internal intranet pages.
• Promote and enable self-service tools to streamline employee engagement and reduce administrative burden.

Qualifications:

Required:

• Bachelor degree in Human Resources; or 1–2 years of experience in U.S. Human Resource
• Minimum of 3 consecutive years of employer benefits experience; or, in lieu of direct experience, successful completion of the CEBS certification (must be obtained prior to hire or within 12 months of start date).
• Knowledge of health and welfare benefits, 401(k) plan administration
• Experience using HRIS systems (preferably ADP Workforce Now and SuccessFactors)
• Excellent attention to detail and data accuracy
• Strong interpersonal and communication skills
• Ability to manage multiple priorities and meet deadlines

Preferred:

• Experience supporting large-scale Open Enrollment events
• Familiarity with vendor portals (e.g., Fidelity, insurance carriers)

Working Conditions:

• Standard business hours, with flexibility during OE and peak periods
• Hybrid work environment

Life at Paysafe:

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3000 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. 

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.