US Benefits Specialist

About Paysafe 
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

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We are seeking a highly skilled and experienced US Benefits Specialist to join our rewards Center of Excellence (COE) team based in Jacksonville, Florida. This opportunity offers a blend of 3 in office days during the work week and 2 remote working days during the work week.

Position Summary:

The US Benefits Administrator is responsible for the administration, coordination, and execution of the company’s U.S. employee benefits programs. This role provides direct support to employees, ensures compliance with regulatory requirements, oversees annual Open Enrollment, and manages relationships with vendors and internal stakeholders. The ideal candidate will have strong operational knowledge of U.S. benefits, exceptional attention to detail, and a proactive, service-oriented approach.

Key Responsibilities:

General Administration & Compliance

• Maintain accurate benefits data and support the day-to-day administration of health, welfare, and retirement plans.
• Manage QMCSO processing in compliance with federal requirements.
• Prepare and manage purchase orders related to benefits vendors.
• Assist with compliance-related reporting such as 5500 filings, SARs, NDT testing, and benefits audits.
• Conduct system audits between payroll (ADP) and vendor systems (e.g., Fidelity) to ensure accuracy and resolve discrepancies.
• Track and report on benefits plan utilization and participation metrics.
• Oversee invoice reconciliation and funding validation for all U.S. benefit programs.

Annual Open Enrollment (OE)

• Project manage U.S. Open Enrollment including timelines, testing, vendor coordination, and system readiness.
• Ensure accuracy of plan setup, eligibility files, and rate updates across ADP and carrier platforms.
• Support the development of employee-facing communication materials, guides, and intranet content.
• Provide employee support during the enrollment window and conduct post-OE reconciliation and audits.

Employee Support & Communication

• Act as Tier 1 and Tier 2 support for U.S. employee benefits inquiries.
• Review and approve employee benefit elections related to new hires, qualifying life events, and open enrollment.
• Send timely election reminders and track benefit actions.
• Provide follow-up and resolution for HSA contributions and ineligible expense concerns.
• Support financial wellness initiatives in partnership with external vendors.

Eligibility & Data Integrity

• Identify and resolve eligibility file errors between HRIS and benefits providers.
• Conduct dependent eligibility audits and ensure accurate documentation.
• Monitor and process Evidence of Insurability (EOI) applications for supplemental coverage.
• Review and process payroll feedback files for deduction and coverage alignment.

System & Self-Service Support

• Provide guidance and support for employees using ADP Workforce Now for benefits enrollment and changes.
• Educate employees using carrier websites and mobile apps for claims, ID cards, and other services.
• Maintain and update benefits content on internal intranet pages.
• Promote and enable self-service tools to streamline employee engagement and reduce administrative burden.

Qualifications:

Required:

• 3–5 years of experience in U.S. benefits administration
• Strong knowledge of health and welfare benefits, 401(k) plan administration, and compliance regulations (ERISA, ACA, HIPAA)
• Experience using HRIS systems (preferably ADP Workforce Now and SuccessFactors)
• Excellent attention to detail and data accuracy
• Strong interpersonal and communication skills
• Ability to manage multiple priorities and meet deadlines

Preferred:

• Experience supporting large-scale Open Enrollment events
• Familiarity with vendor portals (e.g., Fidelity, insurance carriers)
• Understanding of benefit plan audits and 5500 filings
• HR certification (e.g., CEBS, PHR, SHRM-CP) is a plus

Life at Paysafe:

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3000 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. 

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.