Supervisor, Onboarding and Deployment

About Paysafe 
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Your career starts here. Help us build and deliver innovative payment solutions.

Paysafe is looking for a Supervisor, Onboarding and Deployment to join our team to drive growth within our SMB vertical.  This role is based in Jacksonville, Florida and offers a blend of 3 in office working days and 2 remote working days during the work week.

Position Overview  

The Supervisor of Onboarding and Deployment is responsible for managing the team that handles merchant onboarding for all Sales Channels within North America SMB.  They are responsible for employee performance, production, queue management, schedules, work quality, managing time and attendance and coaching. This person is also responsible for supporting the cultivation of an employee-oriented culture that emphasizes respect, inclusion, and feedback while promoting quality, continuous improvement, and high performance. 

Key Responsibilities: 

• Coordinating workflow & adjusting team staffing as needed to optimize team & shift performance. 
• Conduct annual performance reviews for team members in a timely & professional manner 
• Ensure adequate queue coverage  
• Track and report on team member productivity, ensuring team members hit their daily targets
• Communicate, correct, and coach to resolve any productivity concerns or issues that arise 
• Report KPIs (Key Performance Indicators) to direct manager on a weekly basis 
• Other duties as assigned by their manager  

Position Qualifications:

• At least 2 years of related client onboarding and equipment deployment operational experience
• High School Diploma
• Background in the payments industry or a similar sector, highly desirable
• Demonstrated expertise in effective communication, strategic negotiation, and cultivating strong relationships.
• Ability to thrive independently and collaboratively in a dynamic, fast-paced environment.
• Effective interpersonal skills and relationship-building skills 
• Strong written and verbal communication 
• Ability to present ideas and develop processes and procedures 
• Analytical and problem-solving abilities 
• People leadership Experience
• Keen attention to detail 
• Elevated level of initiation and motivation
• Ability to effectively prioritize and execute tasks in a high-pressure environment 

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.