Senior Risk Investigator

About Paysafe 

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Overview: 

The Senior Risk Investigator is an integral part of Paysafe’s Risk team and primarily will be responsible for fraud and risk monitoring. The ideal candidate should have an advanced understanding of fraud, financial crime, chargebacks and payments. You will own your own caseload, communicate directly with merchants and be responsible for making your own decisions.  You will also help support more junior members of the team in their day to day work.

This role is based in Jacksonville, Florida and offers a flexible hybrid environment where you will have a blend of three office days and two remote working days during the work week

Responsibilities:

• Monitor daily merchant transactions to identify unusual patterns and take action to mitigate risk
• Investigates high risk or suspicious transaction activity with merchants, issuing banks, and cardholders to determine the proper action
• Work with a high level of autonomy and perform effective independent judgment decisions 
• Communicate with a number of parties as part of your day-to-day work including merchants, issuing banks, sponsor banks, sales partners, cardholders and other acquirers
• Collaborates with peers and leadership to implement system/process improvements
• Educates merchants on proper card acceptance and fraud prevention best practices
• Mentors and coaches other Investigators in partnership with leadership
• Assist with projects and training as needed
• Identify gaps in processes, opportunities for improvement and assist in the development, training, and implementation.
• Stay informed on emerging fraud trends, risk management practices, and evolving trends in the payments industry to proactively identify and mitigate threats. 

Qualifications:

• Bachelor’s Degree in financial, business or economics; or an equivalent combination of education and experience.
• Five plus (5+) years’ experience in risk, fraud and financial crime in Payments
• Demonstrate ability to perform day-to-day fraud investigation and risk activities for merchant accountants
• A self- starter that required minimal supervision
• Strong organizational and analytical skills
• Experience mentoring and coaching more junior Investigators
• Ability and willingness to take escalated cases and/or merchant calls, when required
• Excellent communication (written and oral) and interpersonal skills.
• Strong attention to detail and ability to make real time, informed decisions.
• Ability to work in team driven environment yet work independently to complete daily expectations and deadlines.

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. 

  
Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  
 
Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.