Senior Product Manager, Merchant Experience

About Paysafe 
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Paysafe is looking for a Senior Product Manager, Merchant Experience to accelerate growth in the US SMB Merchant business.  This role is in the SMB Product Pillar and is responsible for integrating and launching new features and solutions into market within the merchant and partner portals. This position requires a broad spectrum of expertise in both card present and card not present payment processing in the SMB space as well as a working technical knowledge of system integration and software design, especially platforms used by FinTech companies and merchants.

This individual will partner with the sales, pricing, risk, compliance, marketing, legal, privacy and technology teams to drive the merchant and partner projects to completion.  The ideal candidate for this position will lead and influence other groups within Paysafe to build a world class merchant experience for SMB merchants.

Key Responsibilities:

• Work closely with Product and Engineering in defining scope and charter of the projects
• Conduct market research and competitive analysis to identify gaps in the solution​
• Run customer tests and surveys to identify areas of improvement in the usability of the solution​
• Work closely with the Product Design team to create exceptional user experiences
• Create and maintain a healthy, well-defined product backlog against the defined roadmap and key objectives
• Collaborative with business stakeholders to validate business logic and create requirements for Engineering
• Manage team sprints and agile meetings
• Create well defined processes, product flows, user journeys, release notes etc. and keep information up to date
• Measure and monitor the performance metrics of the product and identify areas of iterative improvement
• Engage with the Engineering teams to create the best technical implementations and define a realistic schedules​
• Work alongside Engineering leads to identify releases and feature deployment timelines

Requirements/Skills:

• 5+ years building commercial software products
• 7+ years of product management experience or equivalent product strategy experience
• 7+ years of all aspects of the payment processing industry, particularly in the SMB merchant space is highly desirable
• Strong experience managing commercial software products as well as payment device hardware products is a plus
• Ability to achieve strong results while working on multi-team projects
• Strong English communication skills, analytical, and organizational skills, and a self-starter mentality
• Strong presentation skills with experience presenting to both external client and internal executive teams
• Proven experience in defining product specifications in large-scale enterprise applications.
• Expertise in Agile methodology​
• Experience working in a diverse and multi-location company
• Excellent knowledge of reporting procedures and record keeping
• Gathering functional requirements and validating them with stakeholders
• Support the roadmap process and execute requirements across multiple teams​

We offer in return:

• The opportunity to write the history of a leading multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments and product management
• Environment where product expertise, professional and personal commitment are valued
• Collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work an average of three days a week at our Jacksonville office as part of our hybrid work model, while working from home the other days

Paysafe offers individuals an opportunity to join a fast-moving global company with energy, passion and drive, committed to developing world-class online financial solutions.

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Only shortlisted candidates will be contacted for an interview.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type regarding ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.