Risk Investigator I

About Paysafe 

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Overview:

The Risk Investigator I position is an integral part of Paysafe’s Risk team. This role has responsibility for monitoring for fraud and maintaining acceptable loss ratios by effectively analyzing and acting on accounts that expose Paysafe to unnecessary business risk. The ideal candidate should understand common risk trends, chargebacks, and understand review of financial records, such as invoices, balance sheets and bank statements. The role requires interaction with Independent Sales Offices (ISO’s) and their agents and merchants, requiring professionalism and the ability to stay calm to provide world-class experience to our internal and external customers.

This role is based in Jacksonville, Florida and offers a flexible hybrid environment where you will have a blend of three office days and two remote working days during the work week.

Responsibilities:

• Monitors and analyzes daily merchant batch / transaction activity to detect irregular patterns in transaction activity, taking appropriate action to mitigate loss.
• Investigate high risk / suspicious transaction activity with merchants, issuing banks, and cardholders.
• Communicate with merchants, agents and Independent Sales Offices as needed to verify activity observed through transaction and batch review.
• Provide education on proper card acceptance and fraud prevention best practices where applicable.
• Recommend funding holds / releases and report and investigate any potential losses as appropriate.
• Maintain a constant state of awareness with respect to economic conditions and leverages that knowledge in decisions / recommendations.
• Collaborate with peers and leadership to implement system / process improvements.
• Performs other job functions as assigned.

Qualifications:

• Degree in Business or a related field of study or relevant experience in lieu of the degree.

• Minimum of one (1) year of experience in a risk / fraud related role, preferably in payment processing with a minimum of three (3) years of transferrable experience such as Underwriting, AML.
• Ability to calculate potential losses and exposure and articulate findings to both management and merchant.
• Basic knowledge of various card brand rules and regulations.
• Experience with / ability to learn industry standard systems / processes.
• Knowledge of common software / systems required in a Payment Processing environment.
• Ability to perform day-to-day fraud investigation and risk activities for merchant accounts.
• A self- starter that requires minimal supervision, sense of ownership and accountability.
• Strong organizational and analytical skills, with ability to make real-time, informed decisions.
• Excellent communicator (written and verbal), with professional demeanor and ability to work with others.

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. 

  
Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  
 
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.