Premier Client Services Representative

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

Key Responsibilities

• Manages a list of clients ensuring consistent and pro-active communication.
• Builds on-going relationships with selected clients professionals, providing superior customer service and support.
• Works in a fast-paced, team-oriented environment to achieve business goals.
• Accomplishes targeted performance objectives with a positive and can-do attitude.
• Supports educates and trains clients with new product offerings. 
• Develops a trusted advisor relationship with client contacts and build a service plan to achieve client expectations.
• Meets customer needs and maintain a loyalty relationship by acting as a liaison between billing, customer service, technical support, and any other internal needs to resolve issues timely and effectively.
• Stays engaged with customers to deepen and widen relationships and recognize new opportunities through regular proactive communication.
• Alerts management of unusual, at-risk situations or escalations.
• Responsible for overall client retention and quality service standards.
• Retrieves and analyzes iWorkflow tickets to ensure client concerns are addressed and satisfaction is met in a timely and professional manner.
• Develops and delivers superior and consistent account management.
• Ensures the overall satisfaction of assigned accounts.
• Maintains appropriate and constant communication with assigned clientele.
• Demonstrates a strong bias for learning and keep up to date on industry and management trends.
• Assumes all other responsibilities which may be assigned by the iPayment, Inc. management team.

Required Skills 

• Excellent analytical and problem-solving skills, with a technical aptitude.
• Positive attitude, energetic approach, and self-motivation.
• Excellent communication and interpersonal skills.
• High-performance orientation; has a “Raise the bar” mentality, constantly striving to reach new levels of performance.
• Well organized with a high level of attention to detail.

Experience and Education

• 3 - 5 years in a business office environment.
• Associate or Bachelor’s Degree strongly preferred.
• Experience in customer service, communication or sales role.
• Able to work effectively and efficiently with professionals who have varying degrees of product and technical proficiency.
• Proficient to advanced Microsoft Office and Windows based application skills.
• Prior customer relations experience within a call center and financial services environment.
• Account management experience preferred.
• Extensive knowledge of all relevant programs.
• Comprehensive understanding of the company and internal department roles, policies, procedures, and functions.
• Strong record of achievement in a culturally diverse organization.
• Demonstrates progression in work experience within single or multiple organizations. 

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.