Merchant Pricing Director

About Paysafe Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

We are seeking a Merchant Pricing Director to lead the development and execution of our pricing strategy, with a primary focus on the U.S. Merchant business. This role is critical in aligning pricing initiatives with Paysafe’s financial objectives, while taking into account market dynamics, competitive trends, and our customer value proposition.

In this role, you will be responsible for shaping and implementing pricing policies, establishing governance frameworks, and managing the strategic pricing roadmap in close collaboration with our Merchant team.

This position is based in Jacksonville, Florida, and follows a hybrid work model—offering a balanced schedule of three in-office days and two remote workdays each week. 

Responsibilities

• Develop and execute pricing strategies aligned with Paysafe’s financial goals, considering market conditions, competition, and customer value.
• Conduct market research and competitive analysis to understand customer behavior, industry trends, and pricing benchmarks.
• Recommend pricing models tailored to payment methods, transaction volumes, risk profiles, and customer segments.
• Optimize pricing execution across the customer lifecycle—from offer to billing and collections.
• Define and track key performance indicators (KPIs) to measure pricing effectiveness and impact on profitability.
• Identify and assess pricing-related risks and opportunities to support growth, acquisition, and retention.
• Ensure compliance with industry regulations and internal governance standards.
• Segment customers and develop differentiated pricing strategies to meet specific segment needs.
• Collaborate cross-functionally with sales, product, marketing, finance, operations, banking, and scheme teams.
• Communicate pricing strategies and changes clearly to internal stakeholders and external clients.
• Lead and mentor a team of pricing analysts and professionals, fostering a high-performance culture.
• Manage the pricing function’s budget and ensure efficient resource allocation
   

Requirements

• Bachelor’s degree in Business, Finance, Logistics, or a related field, or experience in lieu of degree required; Master’s degree preferred but not mandatory.
• Minimum of 5 years of professional experience in related field or industry, including at least 4 years in pricing—preferably with leadership experience managing a pricing team.
• Prior experience in the payments industry is highly desirable, especially in card acquiring and SMB-focused merchant pricing.
• Strong understanding of card acquiring and payment processing, including interchange and scheme fee structures.
• Demonstrated success in leadership roles such as Pricing Manager or Director of Pricing.
• Advanced analytical skills with a proven ability to build complex financial models to assess pricing impacts.
• Proficiency in customer research methodologies, including surveys and interviews, to validate segmentation, pricing models, and value metrics.
• Strong adaptability and a proactive approach to staying current with industry trends and pricing best practices.
• High proficiency in Microsoft Office, particularly Excel (for financial modeling) and PowerPoint (for executive presentations).
• Familiarity with tools such as VBA, Access, Salesforce, Tableau, or SQL is a plus.
• Ability to distill large datasets into actionable insights and strategic recommendations.
• Excellent interpersonal and communication skills with a collaborative mindset.
• Comfortable working in a fast-paced, global, and cross-functional environment.
• Strong alignment with Paysafe’s core values: Pioneering, Courageous, Open, and Focused.
  

Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type with regards to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.