Manager Merchant Risk

About Paysafe 

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. 

Your career starts here. Help us build and deliver innovative payment solutions. 

Overview:

The Merchant Risk Manager is a key member of Paysafe’s Risk team, responsible for overseeing fraud and risk monitoring activities across our operations. This role requires a solid understanding of fraud, financial crime, chargebacks, and payments, along with proven experience leading high-performing teams.

You will take ownership of daily monitoring processes, manage team performance, and foster a culture of excellence and accountability. As the first line of escalation for your team, you will be responsible for making informed decisions on cases within your sign-off authority. You will report to the Director of Risk and collaborate closely to optimize processes and drive operational improvements.

Responsibilities:

• Oversee the day-to-day operations of the Merchant Risk team, ensuring schedules are maintained, queues are actively managed, and tasks are completed in a timely manner.
• Collaborate with peers and leadership to implement system and process enhancements that streamline and optimize the merchant risk function.
• Monitor team performance closely to ensure alignment with annual risk objectives.
• Conduct detailed reviews and analysis of merchant transaction volumes and chargeback activity.
• Educate merchants on proper card acceptance procedures and fraud prevention best practices.
• Support cross-functional projects and training initiatives as needed.
• Act as an escalation point for communication with Executives, Legal, merchants, and sales offices to resolve complex issues.
• Compile card brand and other regulatory reports to ensure compliance with Paysafe and sponsor bank requirements.
• Drive team performance and accountability, ensuring high-quality output and adherence to risk protocols.
• Review and approve escalated cases within delegated authority.

Requirements:

• Bachelor’s degree in Business or a related field of study or relevant experience in lieu of the degree
• Five plus (2+) years of experience managing an operational team (ideally in payments, Financial Crime, fraud or Risk)
• Five plus (5+) years’ experience in risk, KYC, fraud, underwriting or financial crime in Payments
• Knowledge of various card brand (VI, MC, AX, DI) rules and regulations desirable
• Strong organizational and analytical skills
• Ability and willingness to take escalated cases and/or merchant calls, when required
• A solid sense of ownership and accountability
• Excellent communication (written and verbal) and interpersonal skills
• Strong attention to detail and ability to make real time, informed decisions
• Ability to work in team driven environment yet work independently to complete daily expectations and deadlines

Life at Paysafe:

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. 

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  
 
Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.