Lead Development Representative

About Paysafe 

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

Position Overview:

Paysafe is currently looking for an experienced Lead Development Representative to join our Marketing Operations team. We are looking for A-players with drive to help us find and qualify the right clients. The sales lead qualifier participates in the earliest stages of the sales process, including reaching out to and qualifying potential prospects.  This role is based in Jacksonville, Florida and offers a flexible hybrid work environment where you will have a blend of remote working days and in office days during the week.  

As a member of our team, you will be an important representative and ambassador of the company brand and will be a key part to drive Paysafe’s growth agenda. 
 

Responsibilities:

• Achieve a solid understanding of Paysafe’s business as well as great knowledge of the Company’s payment processing solutions, systems, services, and products
• Understand a wide array of prospective clients' business models and be able to tailor the conversation to their business and needs
• Introduce new prospects to the company in a meaningful, professional manner
• Qualify business-to-business leads and refer qualified leads to the relevant sales teams
• Reviews, accepts, and rejects sales leads; Including the creation of leads/opportunities in Salesforce 
• Provide regular reports on lead qualification
• Lead qualifiers will also be updating addresses, emails, contact names etc. in the database as calls are being completed
• Lead qualifiers are expected to make direct merchant calls and investigate websites  
• Other supporting activities may be needed to support event, webinar and campaign strategies
• Build healthy pipelines through outbound channels including telephone and email as well as qualify inbound leads resulting from demand generation programs, web inquiries, referrals, and events
• Discover the customers’/prospects’ business initiatives and develop strategies to maximize selling opportunities
• Uncover and qualify ideal customer profile prospects
• Account mapping and contact acquisition to ensure we know the right stakeholders
• Handover qualified leads to our sales team.
• Build sales cadences and nurture flows for targets throughout the buying process
• Maintain a thorough knowledge of our products and technology, as well as industry trends.
• Speak to value of our solutions and build credibility and trust with prospects/customers as well as internal and external partners
• Provide routine updates to Salesforce.com with account activity and status
   

Qualifications & Skills

• Bachelor’s degree in Marketing, Business, Communications, or related field, required; or additional experience in lieu of education, required.
• 3+ years of telephone customer service experience, customer-facing or sales experience in B2B environments, preferably in a payment technology-related field
• Outbound phone experience preferred
• Good knowledge of Salesforce or other CRM tools
• Excellent verbal and written communication skills 
• Effective telephone communication skills
• Knowledge of payments an asset
• Flexibility in your schedule to support global time zones
• Bilingual in another language is considered a plus 
• Highly motivated and target driven with a proven track record of consistently achieving targets
• Results-driven and autonomous individual looking to join a stimulating team
• Resourceful with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
• Customer centric – you are able confident and engaging in a customer environment
• You are a self-starter who also works well in a team environment
• You can thrive in a competitive, extremely fast-paced environment

Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type with regards to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.