Financial Services Collections Analyst

About Paysafe 

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing merchant base and all other aspects of collections, resolving merchant billing problems and/or merchant DDA issues and reducing accounts receivable delinquency. This position will report to the Senior Financial Services Manager.

This role is based in Jacksonville, FL and offers a hybrid working model of working remotely while also being able to work an average of three days per week from our office in Jacksonville.

Responsibilities

• Reviewing outstanding reject balances for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves merchant-billing and/or merchant DDA issues and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Open and monitor Salesforce tickets for merchant issues to route questions/concerns to appropriate departments.
• Collect merchant payments via check, credit card, or Divert Process.
• Manage the undiverting and releasing of merchant funds where appropriate.
• Identify issues attributing to account delinquency and discuss with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Log and provide timely follow-up on payment arrangements.
• Mail/Email correspondence to customers to encourage payment of delinquent accounts.

Experience and Skills

• The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base.
• Strong communication, problem solving and analytical skills required
• Ability to work independently and to adapt to a fast-changing environment.
• Proficiency in Microsoft Office including Excel as well as various platforms to gather required information.
• Experience in a payment processing environment is preferred but not required.
• The ability to pay attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Life at Paysafe:

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. 

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.