Director of Risk

About

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

Overview

The Director of Risk, based out of our Jacksonville, Florida office, is an integral part of Paysafe’s Merchant Risk Operations team. You will be responsible for oversight of the Merchant Risk Managers and the Supervisors. You will aggressively monitor the team to adequately mitigate loss through effective decisions and optimize rules and processes to ensure efficient use of risk resources. You will play a critical role in moving to a sophisticated system approach on a common risk platform and standardize our risk process across the Payment Processing business. The ideal candidate should have an advanced understanding of common risk trends, chargebacks, and understand review of financial records, such as invoices, balance sheets and bank statements. You will be a point of contact for escalations which may require interaction with Executive Leadership, Independent Sales Offices and their agents and merchants, requiring professionalism and the ability to stay calm to provide a world class experience to our internal and external customers. You will also assist in managing relationships with 3rd party vendors in this role using your expertise to enhance current and / or assist in identifying potential new relationships that may improve our risk monitoring capabilities.

Responsibilities:

• Lead a team of Merchant Risk Investigators; to include training, coaching and performance management.
• Collaborate with peers and leadership to implement system / process improvements in effort to streamline and optimize the merchant risk function.
• Identify gaps in processes, opportunities for improvement and assist in the development, training, and implementation.
• Monitoring KPI and Metrics to observe performance of the risk departments with the purpose of meeting our annual risk objectives:
• Delegate responsibility for complex and extensive investigations.
• Working closely with the Data Science team and the Risk System in order to optimize rules and Risk Engine.
• Act as an escalation point to communicate with Executives, our Legal Department, merchants and sales offices where needed to assist.
• Oversight of the team on managing card brand and other reporting as required to comply with Paysafe and sponsor bank requirements.
• Act as escalation point of contact with sponsor banks for investigations and chargeback program management.
• Must be comfortable performing reviews on accounts and websites that may contain sensitive content.

Qualifications

• Bachelor’s degree in business or a related field of study or relevant experience in lieu of the degree
• At least 5 years of leading a team of risk analysts to include coaching and development.
• Eight plus (8+) years of experience in risk, credit underwriting or dispute/chargeback resolution or collections in Acquiring / Bankcard payments.
• High level ability to calculate potential losses and exposure and articulate findings to both management and merchant.
• Knowledge of various card brands (VI, MC, AX, DI) rules and regulations.
• A self- starter that requires minimal supervision.
• Strong organizational and analytical skills.
• Ability and willingness to take escalated cases and/or merchant calls, when required
• A solid sense of ownership and accountability.
• Excellent communication (written and verbal) and interpersonal skills.
• Strong attention to detail and ability to make real time, informed decisions.
• Ability to work in team driven environment yet work independently to complete daily expectations and deadlines
• Possess a professional and courteous demeanor.

Additional Skills

• Understanding of process and rules development with an ability to continuously improve effectiveness.
• Ability to effectively collaborate with cross-functional partners and management to define strategies that balance risk and return.
• Able to multi-task and work effectively in a high-volume, fast-paced and evolving environment.
• Be comfortable to work with teams in various regions and across different time zones.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.