Director, Procurement Operations

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Summary

The Director, Procurement Operations is responsible for developing and executing procurement strategies, policies, and best practice across all procurement categories.  The role is also responsible for the development of training program driving stakeholder adoption, in addition to process redesign and simplification, automation and system implementation.  This role will lead procurement governance, systems, and operational excellence initiatives to deliver measurable value to the procurement organization and business stakeholders.

This hybrid position is based in our Jacksonville, FL office and requires three days per week on-site. 

Core Competencies

• Expertise in procurement operations and governance frameworks
• Deep knowledge of procurement systems, tools, and automation
• Strong leadership and team management skills
• Expert management reporting, dashboards, and other capabilities shedding light to Procurement Performance and elevating the function to a high performing organization
• Financial acumen including working capital optimization
• Trusted advisor to business stakeholders
• Cross-functional collaboration and engagement expertise
• Strategic thinker and ability to drive innovation

Key Responsibilities

• Develop and implement procurement operations strategies to optimize processes and ensure compliance.
• Lead governance frameworks and procurement policy development and adherence across Paysafe.
• Implement and Manage procurement systems and tools, driving automation and efficiency.
• Ensure tools cover the entire Procurement ecosystem; strategic sourcing, supply risk and vendor onboarding, contract management, spend analytics and dashboards, PO processing
• Implement streamlined workflows across the entire Procurement ecosystem that aligned to business adoption of Procurement best practices
• Build and maintain trusted advisor relationships with business stakeholders, procurement counterparts, finance, and across-departmental organizations.
• Develop and maintain a single source of supplier reporting truth; spend analytics, dashboard, leadership reporting, renewal calendars and early alerts
• Establish training across the Procurement organization and training curriculum for business partners ensuring procurement
• Lead continuous improvement initiatives and support governance frameworks.

Measurements

Process Efficiency

• Percentage of automated workflows implemented across procurement processes.
• Adoption rate of streamlined workflows by business stakeholders.
• 100% adherence to procurement policies and governance frameworks.
• Zero compliance Internal Audit findings related to procurement operations.

System & Tool Utilization

• Percentage of procurement activities processed through approved systems.
• User adoption rate for procurement tools (strategic sourcing, risk, contract management, spend analytics).

Data Accuracy & Reporting

• Accuracy of spend analytics and dashboards (target: 100% data integrity).
• Timeliness of leadership reporting and renewal alerts

Training & Enablement

• Completion rate of procurement training programs for internal teams and business partners.
• Improvement in stakeholder procurement knowledge (measured via post-training assessments).

Stakeholder Engagement

• Net Promoter Score (NPS) or stakeholder satisfaction score for procurement services.
• Positive feedback from business partners on procurement support and responsiveness.

Continuous Improvement

• Number of process improvement initiatives implemented annually.
• Percentage reduction in manual interventions across procurement operations.

Education & Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or related field.
• 10+ years of experience in procurement operations with at least 5 years in a leadership role.
• Experience managing procurement systems, governance frameworks, management reporting and analytics
• Preferred: Master’s degree (MBA or equivalent).
• Professional certifications: CPSM, CSCP, or equivalent.
• Working knowledge of AI and automation tools.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.