Deal Operations Specialist

Summary

We’re looking for a detail-oriented, process-driven Deal Operations Analyst to join our high-impact Deal Operations team. This internal-facing role is ideal for someone who thrives in complexity, brings clarity to ambiguity, and moves deals forward with precision and speed.

You’ll be the subject matter expert on Paysafe’s deal journeys—providing strategic advisory to Sales and acting as the connective tissue across Product, Legal, Compliance, Underwriting, Client Delivery, Onboarding, and Sales Enablement. You’ll proactively seek clarity when needed and translate it into actionable guidance that accelerates deal velocity and improves stakeholder confidence. This role is perfect for someone who’s analytical, proactive, and energized by solving problems that span multiple teams. Your work will directly support revenue growth, client satisfaction, and operational excellence.

This is a hybrid role based in our Jacksonville, FL office, with an expectation of three in-office days per week.

Key Responsibilities

• Serve as a subject matter expert on deal workflows, providing guidance and support to internal stakeholders.
• Provide advisory on questions or concerns regarding onboarding of new merchant accounts, ensuring accurate setup in Salesforce and alignment with underwriting and operational requirements.
• Coordinate cross-functional efforts to activate accounts quickly and minimize friction across teams.
• Monitor and report on deal status, activation KPIs, and pipeline health using Salesforce and internal dashboards.
• Identify and recommend process improvements to accelerate deal velocity and enhance internal coordination.
• Support new deal journey documentation requests.

Qualifications

• Bachelor’s degree, or equivalent experience in lieu of a degree, required.
• Minimum of two years’ experience in a customer facing operational role within merchant services, payment processing, or financial analysis required; within the payments industry, preferred.
• Strong analytical mindset with attention to detail and a bias for action.
• Proven ability to produce clear and structured documentation, including process flows, work instructions and operational guides, to support scalable operations and cross-functional alignment.
• Excellent communication and collaboration skills; confident navigating cross-functional teams.
• Proficiency in Salesforce or similar CRM platforms.