Deal Operations Specialist

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 It starts here. Have a global impact on the world of payments.

About the Role

We’re looking for a detail-oriented, process-driven Deal Operations Analyst to join our high-impact Deal Operations team. This internal-facing role is ideal for someone who thrives in complexity, brings clarity to ambiguity, and moves deals forward with precision and speed.

You’ll be the subject matter expert on Paysafe’s deal journeys—providing strategic advisory to Sales and acting as the connective tissue across Product, Legal, Compliance, Underwriting, Client Delivery, Onboarding, and Sales Enablement. You’ll proactively seek clarity when needed and translate it into actionable guidance that accelerates deal velocity and improves stakeholder confidence. This role is perfect for someone who’s analytical, proactive, and energized by solving problems that span multiple teams. Your work will directly support revenue growth, client satisfaction, and operational excellence.

This is a hybrid role based in our Jacksonville, FL office, with an expectation of three in-office days per week.

Key Responsibilities:

• Serve as a subject matter expert on deal workflows, providing guidance and support to internal stakeholders.
• Provide advisory on questions or concerns regarding onboarding of new merchant accounts, ensuring accurate setup in Salesforce and alignment with underwriting and operational requirements.
• Coordinate cross-functional efforts to activate accounts quickly and minimize friction across teams.
• Monitor and report on deal status, activation KPIs, and pipeline health using Salesforce and internal dashboards.
• Identify and recommend process improvements to accelerate deal velocity and enhance internal coordination.
• Support new deal journey documentation requests.

Qualifications:

• Bachelor’s degree, or equivalent experience in lieu of a degree, required.
• Minimum of two years’ experience in a customer facing operational role within merchant services, payment processing, or financial analysis required; within the payments industry, preferred.
• Strong analytical mindset with attention to detail and a bias for action.
• Proven ability to produce clear and structured documentation, including process flows, work instructions and operational guides, to support scalable operations and cross-functional alignment.
• Excellent communication and collaboration skills; confident navigating cross-functional teams.
• Proficiency in Salesforce or similar CRM platforms.

Life at Paysafe: 
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity 
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.