Customer Success Manager, ISO Partnerships

About Paysafe 
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Your career starts here. Help us build and deliver innovative payment solutions.

Paysafe is looking for a Customer Success Manager, ISO Partnerships with a primary focus on agent sales to join our team to drive growth within our SMB vertical.  This role is based in Jacksonville, Florida and offers a blend of 3 in office working days and 2 remote working days during the work week.

About the Role

We’re looking for a Customer Success Manager (CSM) to manage relationships with our key ISO (Independent Sales Organization) partners. This role is about more than just account management—it’s about helping our partners grow their portfolios, resolve merchant pain points, and get the most out of our platform for the best client experience.

You’ll work closely with our top ISO partners to understand their business, support their teams, and ensure they have what they need to be successful. You’ll also serve as a key voice internally, advocating for partner needs with our product, support, and operations teams.

What You’ll Do

• Own the relationship with a portfolio of key ISO partners, acting as their main point of contact for operational needs and ensuring the best client experience
• Monitor partner health using tools like Salesforce and internal data, and proactively address any issues or friction points
• Help partners troubleshoot escalated merchant-related problems by working cross-functionally with Sales, Support, Risk, Finance, Underwriting teams etc.
• Provide training and resources to ISO sales agents and support staff, both 1:1 and in group sessions
• Share best practices to help partners onboard merchants more efficiently and reduce support case volume
• Document and share partner feedback with internal teams to help improve the product and partner experience
• Identify at-risk relationships and work quickly to improve satisfaction and retention

What You Bring

• 3–5+ years in customer success, partner management, or account management—ideally in payments, fintech, or SaaS
• High School Diploma
• Familiarity with ISO or agent-based sales models
• Strong communication and relationship management skills
• Comfort working in Salesforce or other CRM/case management tools
• A mix of patience, hustle, and problem-solving mindset
• Ability to work independently and manage multiple partner relationships at once

Nice to Have

• Experience supporting reseller or channel partnerships
• Understanding of merchant services, terminals, gateways, and payment processing terms
• Familiarity with support operations or ticket triage models

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.