Chief of Staff and Agile Practice Head

Date: 24 May 2024

Location: Jacksonville, FL, US, 32256

Company: Paysafe

About Paysafe

Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at


Position Overview

We are seeking a dynamic and experienced individual to serve as the Chief of Staff to the Chief Technology Officer (CTO) while also leading our Agile practice. In this dual role, you will work closely with the CTO to provide operational structure and strategic support while spearheading the Agile transformation across our organization. The ideal candidate will have a strong background in technology leadership, project management, and Agile methodologies.


Key Responsibilities/Chief of Staff Duties:

  • Serve as the primary liaison between the CTO and various departments within the organization
  • Manage a broad portfolio of operational initiatives to drive efficiency and effectiveness across cross-functional teams
  • Facilitate strategic planning processes and assist in articulating and communicating key goals
  • Lead and execute special and strategic projects in collaboration with the CTO
  • Act as a sounding board for discussions around problems, opportunities, and potential decisions
  • Proactively identify and solve organizational problems to ensure smooth operations
  • Attend executive meetings, keeping a pulse on the business and ensuring alignment across different departments
  • Manage the planning process across the technology team, including quarterly reporting on objectives and results
  • Stay abreast of external developments in technology and provide insights to the CTO and executive team


Agile Practice Leadership

  • Lead the Agile transformation across the organization, driving adoption of Agile methodologies and best practices, including SAFe (Scaled Agile Framework)
  • Develop and implement Agile frameworks, processes, and tools, leveraging SAFe principles to improve project delivery and team performance
  • Provide coaching and guidance to teams and stakeholders on Agile and SAFe practices, ensuring alignment with organizational goals and objectives
  • Establish metrics and KPIs to measure the effectiveness of Agile and SAFe practices, driving continuous improvement and accountability
  • Collaborate with cross-functional teams to ensure alignment and consistency in Agile and SAFe implementation, fostering collaboration and transparency
  • Foster a culture of innovation and continuous improvement, promoting Agile and SAFe values and mindset throughout the organization
  • Partner with HR and training teams to develop Agile and SAFe training programs and resources for employees, supporting professional development and growth
  • Act as a change agent, driving cultural transformation and organizational change through Agile and SAFe adoption



  • Bachelor's degree in computer science, engineering, business administration, or related field. Master's degree preferred
  • 15+ years of experience in technology leadership, with a focus on Agile and SAFe methodologies
  • Proven experience in Agile and SAFe transformation, with a track record of successful implementation and adoption
  • Extensive experience running PMOs (Program Management Offices) and leading program management and project management functions
  • In-depth knowledge of Agile and SAFe principles, frameworks, and practices, with relevant certifications such as SAFe Agilist (SA) or SAFe Program Consultant (SPC) preferred
  • Very organized with strong attention to detail and ability to manage multiple priorities and projects simultaneously
  • Excellent communicator with strong interpersonal and influencing skills, able to effectively communicate with stakeholders at all levels of the organization
  • Proven ability to bring people together, foster collaboration, and build high-performing teams
  • Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and develop practical solutions
  • Results-oriented with a focus on driving outcomes and achieving business objectives
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements


Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.



Nearest Major Market: Jacksonville