Activations & Deployment Specialist

About Paysafe 
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com
 
Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. 
 

Overview
The Activations & Deployment Specialist is responsible for all aspects of activating new Merchants and supporting existing Merchants, including but not limited to supporting escalated grievances, ordering equipment through various companies and regularly completing monthly inventory. This is a fast-paced, demanding role, that requires strong communication skills (both written and verbal) as well as attention to detail. The Activations & Deployment Specialist will be assigned accounts and will be responsible for producing accurate VARs and invoices in a timely manner while ensuring consistent communication and follow-up with Merchants until the site is live and processing.

Duties & Responsibilities 

• Execute full-cycle activation for new accounts including detailed review to ensure accuracy and all applicable items are deployed
• Maintain proactive communication with Merchants, Technicians and Partners, both in-house and outside, to ensure a smooth activation process 
• Maintain SLAs for VARs and invoices
• Review and maintain weekly “Pending Report” of assigned Partners and in-house Agents
• Conduct weekly follow-ups via email and phone calls with Partners and Merchants for visibility and to review activating dormant accounts
• Handle all inquiries about equipment and technical issues in partnership with the Service and Operations Support teams
• Respond to emails and complete training in a timely manner Conduct daily reporting by pulling tracking data for all account orders
• Complete tickets in Zendesk by placing orders for new and existing accounts in TASQWeb and other equipment companies daily, as well as any other tickets as assigned
• Send secure and accurate payment links to outside entities when necessary to collect payment
• Regularly check pending tickets in the Deployment queue for daily payments 
• Manage data from NMI to Zendesk when payments are received to complete orders
• Enter all equipment order information into inventory spreadsheet daily
• Enter all Fiserv invoice information into the inventory sheet daily
• Complete and own the end of month inventory process before the 25th monthly following standard operating procedure
   

Qualifications

• Minimum 1+ years of experience working for a financial services or payments company, required
• 1+ years’ experience in petroleum-focused payments environment, preferred
• Elevated level of initiative and motivation
• Ability to shift priorities as business needs dictate and operate with a sense of urgency.
• Works well in a collaborative environment; contributes to overall business objectives while promoting a positive attitude and displaying a sense of teamwork
• Professionalism in both routine and highly charged environments; adapt accordingly depending on situation and audience
• Organized, able to work autonomously, solutions-oriented, decision-maker, and excellent verbal/written communication skills
• Detail and quality oriented
• Strong time management skills
   

Tools

• Strong knowledge of Microsoft Office 
• Prior knowledge or experience with Fiserv & Fiserv Cert Grid
• Google search
• Fiserv Cert Grid
   

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  
 
Equal Employment Opportunity
We provide equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.