Account Manager

WHO WE ARE

Access your digital marketing future by joining an agency that specializes in digital marketing services and technology solutions for the constantly evolving online marketplace. As a supplier of award-winning affiliate tracking and reporting software, Income Access, a subsidiary of Paysafe Group, has been a leader in the iGaming industry for over 15 years.

We develop impactful digital marketing solutions by bringing together experts in affiliate marketing, social media marketing, web development, graphic design, and copywriting.

WHAT YOU’LL BE DOING

Income Access is currently looking for an Account Manager based out of our Jacksonville, FL office on a hybrid working basis. The Account Manager provides clients with ongoing training, technical support, and insight, establishing meaningful, strategic, and profitable relationships. The goal of the Account Manager is to retain and grow the business with our current clients. This is done by ensuring that clients are optimally benefiting from the Income Access software and identifying opportunities to increase the use of products and services offered by Income Access.

• Client Relationship Management—Initiate frequent communication with your portfolio of accounts to learn about the clients' businesses, goals and strategies, and pain points to identify opportunities to better leverage how the client works with Income Access and increase revenue.
• Client Training—We train clients on how to best use our software to match their business needs, notify clients of software upgrades, and schedule training on new features for the client’s staff.
• Client Communication—Create awareness and increase uptake of product features, new product launches, services, and offerings, and share relevant industry news to maintain a close professional and strategic relationship with clients.
• Maintain high client satisfaction through effective client support and problem determination.
• Resolve fundamental technical problems and general "how-to" questions.
• Support onboarding new clients to the Income Access software, which includes understanding the client’s business needs and requirements.

WHAT WE’RE LOOKING FOR

• Bachelor’s degree in related field of study (Business, Marketing, Finance) or equivalent combination of education and experience in lieu of degree, required.
• Minimum 2-3 years’ experience in Account Management, Customer Service or Business Development role, required.
• Strong client relationship management skills
• Excellent problem-solving skills.
• Ability to understand and communicate fundamental technical problems and resolutions clearly to both a technical and non-technical audience 
• Ability to analyze trends to develop sustainable solutions for the growth of our client programs
• Exceptional knowledge of the Internet and how users interact with content
• Understanding of search engine queries and directory sites
• Knowledge of online marketing and the industry
• Attention to detail and strong organizational skills
• Strong work ethic
• Eager and willing to overcome challenges
• Demonstrated ability to work in a fast-paced, competitive, and fun environment
• Proficiency in MS Word, Excel, Outlook, PowerPoint
• Knowledge of affiliate marketing is considered an asset
• Knowledge and understanding of HTML is considered an asset
• Excellent sales and negotiation skills.
• Excellent verbal and written English communication with solid editing and proofing skills
• Excellent verbal and written Portuguese/Spanish communication with solid editing and proofing skills

LIFE AT INCOME ACCESS

With a blend of projects focusing on autonomous and collaborative skills, we offer room for growth and an environment fostering new abilities. Our day-to-day at Income Access involves delivering award-winning technology. Award-winning, which means that when you’re part of our team, you’re a winner. As if that accolade isn’t enough, you’ll be rewarded with some great extras.

We offer:

Income Access provides equal employment opportunities to all employees and applicants and prohibits discrimination of any type about ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.