Risk Investigator II

Date: 08-Sep-2022

Location: Irvine, CA, US, 92612

Company: Paysafe

About Paysafe
Paysafe Limited (“Paysafe”) (NYSE:PSFE) (PSFE.WS) is a leadingspecialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of experience, an annualized transactional volume of US $92 billion in 2020, and approximately 3,700 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com


Are you ready to make an impact and be a part of a team that’s inspired by a unified vision and propelled by passion?



The Merchant Risk Investigator II position is an integral part of Paysafe’s Risk team. This role has responsibility for monitoring for fraud and maintaining acceptable loss ratios by effectively analyzing and acting on accounts that expose Paysafe to unnecessary business risk. The ideal candidate should have an intermediate understanding of common risk trends, chargebacks, and understand review of financial records, such as invoices, balance sheets and bank statements. The role requires interaction with Independent Sales Offices (ISO’s) and their agents and merchants, requiring professionalism and the ability to stay calm to provide a world class experience to our internal and external customers.



  • Monitor and analyzes daily merchant batch / transaction activity to detect irregular patterns in transaction activity, taking appropriate action to mitigate loss.
  • Investigate high risk / suspicious transaction activity with merchants, issuing banks, and cardholders.
  • Communicate with merchants, agents and Independent Sales Offices as needed to verify activity observed through transaction and batch review.
  • Provide education on proper card acceptance and fraud prevention best practices where applicable.
  • Recommend funding holds / releases and report and investigate any potential losses as appropriate.
  • Maintain a constant state of awareness with respect to economic conditions and leverages that knowledge in decisions / recommendations.
  • Collaborate with peers and leadership to implement system / process improvements.
  • Liaison with sponsor banks for investigations and chargeback program management as required for role.
  • Performs other critical job functions as assigned.



Education and Experience:


  • Bachelor’s degree in Business or a related field of study or relevant experience in lieu of the degree.
  • Minimum of Three (3) years of experience in a risk / fraud related role, preferably in payment processing.
  • Ability to calculate potential losses and exposure and articulate findings to both management and merchant.
  • Basic knowledge of various card brand rules and regulations.
  • Intermediate experience with industry standard risk systems / processes including:  Aperia, First Data/Fiserv, TSYS, eConnections, Real Time Fraud, AccessOne, and/or CBOS, as well as knowledge of common software / systems required in a Payment Processing environment.
  • Ability to perform day-to-day fraud investigation and risk activities for merchant accounts.
  • A self- starter that requires minimal supervision, sense of ownership and accountability.
  • Strong organizational and analytical skills, with ability to make real-time, informed decisions.
  • Excellent communicator (written and verbal), with professional demeanor and ability to work with others.


Equal Employment Opportunity
We provide equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles