Merchant Support Representative

Date: 13-Sep-2022

Location: Irvine, CA, US, 92612

Company: Paysafe

About Paysafe 
Paysafe Limited (“Paysafe”) (NYSE:PSFE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of US $92 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.  Further information is available at www.paysafe.com


Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.
 

Paysafe is widely recognized as a leading global provider of payments solutions for businesses and consumers. Experienced and trusted as both a partner and solutions provider, Paysafe is well positioned to capitalize on the wave of new technologies entering the payments space and focused on accelerated growth. 

 

To help us fuel accelerated growth, we are looking for an experienced Merchant Support Representative.

 

Position Overview
The Merchant Support Representative is responsible for assisting external and internal customers with various needs.  The individual is expected to be focused, capable, and able to communicate proficiently.  The individual should also have a desire to learn and grow in industry knowledge as well as be able to critically think and proficiently multi-task in a fast-paced environment.


Paysafe is a leading global provider of payment solutions.  We are expanding our Merchant Support Team!  If you are a forward thinking, have a desire to learn and grow in industry knowledge, influential individual with an entrepreneurial spirit, who would like to make a significant impact on a growing company and have a desire to learn and grow in industry knowledge then you could be our next Merchant Support Representative!   

 

We offer a fast-paced, welcoming and supportive work environment. There are many opportunities to advance your career. Enterprising, capable, focused people prosper with us. We promote teamwork, support learning, and encourage advancement for all of our employees. We want you to excel, because we believe that your success is our success.

 

Reponsibilities

  • Provide superior customer service by anticipating customer needs, suggesting alternatives, and resolving customer issues in a timely manner
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Collaborate with various internal departments (Credit Underwriting, Sales Support, Risk, etc.) to resolve customers’ inquiries and identify, investigate, and escalate system issues as required
  • Create, monitor, and follow through with service tickets
  • Assist and collaborate with other team members and departments to meet service level agreements
  • Train and assist customers on the use of equipment and troubleshooting equipment issues
  • Help merchants with understanding statement content and chargeback process
  • Able to provide information about company products and services
  • Assist with other projects as assigned

 

Qualifications

  • 2-3 years of college education preferred
  • 6+ months of industry pricing knowledge preferred
  • Able to consistently perform in a high stress environment, under substantial deadlines
  • Ability to stay calm when customers are stressed or upset
  • Critical thinking and problem-solving skills
  • Excellent organizational and verbal/written communication
  • Excellent time management skills, ability to multi-task, and prioritize work
  • Able to thrive in a team environment
  • Excellent follow through skills
  • Desire to learn and grow in industry knowledge

 

Tools

  • Strong knowledge of Microsoft Outlook, Word
  • Familiar with CRM systems and practices
  • Basic to moderate computer and typing skills
  • Basic to moderate mathematic skills


Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  We encourage you to apply even if your experience does not exactly align as we value diverse thoughts, experience, and backgrounds.

 

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.


Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles