IT Business Analyst

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

As an IT Business Analyst, your primary objective is to support the implementation of software solutions that meet business goals in a cost-effective and efficient manner. You will be responsible for gathering and analyzing requirements, defining business needs, and communicating them clearly to stakeholders, product managers, and development teams.

Key Responsibilities:
•Analyze business operations and identify opportunities for process and system improvements.
•Gather, document, and validate business and functional requirements through meetings, interviews, and observation.
•Construct workflow diagrams, wireframes, and mockups to illustrate proposed solutions.
•Translate business needs into clear and concise technical specifications.
•Work closely with developers, architects, QA teams, and other stakeholders to ensure solutions align with business goals.
•Participate in solution design, review, and testing processes.
•Monitor and support projects throughout the SDLC, providing timely updates to stakeholders.
•Support UAT (User Acceptance Testing) and assist with training or documentation as needed during deployment.
•Safeguard confidential information and maintain user trust by adhering to data privacy and security protocols.
•Conduct ad hoc analyses to investigate operational issues or validate proposed changes.
•Recommend and implement controls and improvements by identifying inefficiencies and developing optimized procedures.

Required Skills and Qualifications:
•Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or equivalent work experience.
•Strong understanding of software functional analysis and business process modeling.
•Minimum of two years of experience as a Business Analyst or in a similar role.
•Solid grasp of the software development life cycle (SDLC).
•Proficiency in reading and writing technical documentation in English.
•Experience documenting business processes, procedures, and use cases.
•Experience working with relational databases and writing SQL queries is strongly preferred.
•Exceptional organizational and time-management skills.
•Ability to work independently with minimal supervision and deliver high-quality results on time.
•Excellent verbal and written communication skills, capable of bridging technical and non-technical audiences.
•Professional demeanor with a proactive and collaborative approach to work.
•Familiarity with UML modeling is a plus.
•Basic knowledge of HTML and ability to create UI mockups is a strong plus.
•Hands-on experience with tools like Postman or similar API testing tools is a big plus.
•Understanding of RESTful and SOAP APIs is a big plus.
•Previous experience in banking, financial systems, payment methods, or fintech environments is highly desirable.
•Strong English communication skills are a major plus.

Equal Employment Opportunity

Paysafe offers equal employment opportunities to all its employees and applicants for employment and prohibits any form of discrimination based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require any reasonable accommodation, please let us know. We are happy to assist you and look forward to hearing from you.