Regional Chief Information Officer (PCF-49)

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

Position: Regional Chief Information Officer (PCF-49)

Reporting to: EEA Chief Executive Officer & Director

The Regional Chief Information Officer is an important member of the Paysafe IT & Information Security function and the leadership team in Dublin, Ireland, responsible for overseeing and supporting the Technology and Security strategy for Paysafe’s businesses in Ireland serving customers in the European Union and directly contributing towards a resilient and mature payment services environment in the region.

Operating as Chief Information Officer (a pre-approved control function under Section 50 of the Central Bank Reform Act 2010) within the Paysafe Payment Solutions Limited and Paysafe Prepaid Services Limited business units, the role is part of the Chief Executive Officer’s management team and requires a close working relationship with senior members from Paysafe Group’s IT, Information Security, and Data Management functions in Europe and the America’s. The role also requires strong collaboration with 2nd and 3rd Line functions of the business to ensure governance best practices are aligned with Paysafe’s business objectives and priorities.

The role will be responsible for ensuring and maintaining compliance with regulatory standards across the region relating to IT and Information Security policies, controls and processes. This will often involve working in a fast paced, regularly changing and demanding but exciting environment.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

Our preference is for the job holder to follow our hybrid model of 3 days a week on average per week at this office, in the heart of Dublin

The impact you will have:

• Instilling and supporting Technology & Information Security as part of management’s decision-making process in the delivery of products and services to internal and external stakeholders.
• Ensuring the operational resilience of the ICT environment serving regions customers and the Paysafe Payment Solutions Limited and Paysafe Prepaid Services Limited business units.
• Building and maintaining effective relationships with Paysafe Group, divisional and local business, Technology and Information Security stakeholders;
• Ensuring the company’s Risk and Controls Framework is robust, satisfies statutory, regulatory, and contractual obligations, and is effectively implemented and measurable.

• Defining, delivering and reporting Key Risk Indicators across a range of IT & Information Security practices to assure implementation of established policies.
• Monitor current and proposed regulations and industry standards related to IT and information security to support preparedness and ongoing compliance;
• Support internal and external IT & Information Security audits and engagement with regulatory inspections, driving mitigation and remediation activities, where applicable;
• Maintain up to date (technology, information security and data assets) risk register, drive mitigating actions and support compliance with legal and regulatory compliance;
• Assess, manage and mitigate risks associated with engaging third-party ICT providers;
• Ensure business understanding of key information security, technology and data asset risks and associated risk mitigation strategies;
• Act as a local cyber security champion, prepare & deliver cyber and information security training up to, and including to Board members, including periodic thematic information security training as required;
• Review of all applicable Group information security policies and standards to ensure compliance with local regulatory requirements
• Ensure local awareness and compliance with all applicable Group policies relating to information security;
• Act as contact point for incident responses to any Security Incidents detected by the Paysafe Security Operation Centre - compliance, reporting requirements and support remediation;
• Oversee business continuity and resilience plans and work with business continuity teams to ensure the programme is successfully implemented in compliance with local operational and regulatory requirements;

What we’re looking for:

• 8+ years of relevant IT and Information Security experience.
• Significant experience in working within Financial Services industry, preferably within payment services.
• Well versed with both Operational and Technology Governance, Risk and Assurance Management.
• Comfortable engaging in matters relating to IT operations, Information and Cyber Security, IT and Cyber Incident Management and Response, and Business Continuity and Disaster Recovery practices.
• Well versed in both cloud (Azure, AWS) and on-premises environments.
• Expert understanding of information security governance frameworks and methodologies, particularly the Digital Operational Resilience Act (DORA).
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and ability to communicate security and risk-related concepts to technical and nontechnical audiences (including Board and Management Committee presentations).
• Ability to lead and motivate multinational, cross-functional, interdisciplinary teams to achieve BAU demands and goals.
• A critical thinker, with strong problem-solving skills to balance strategic and day-to-day operational demands. and detail-oriented
• Strong leadership and team building skills, coupled with excellent organisational and motivational abilities
• High level of personal integrity, as well as the ability to professionally handle confidential matters whilst showing an appropriate level of judgment and maturity

A snippet of what you’ll get in return:

• Enjoy free breakfast available for you to better your mornings
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Don’t want to use up all your holiday days? Take advantage of the opportunity to work abroad up to 2 weeks in the year from any location (subject to HR approval)
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included, Fertility cover & Travel cover), income protection, life assurance and more.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill, Neteller and Paysafe Card. Upon joining we will award you £50 into each wallet.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.

Qualifications:

• Bachelor’s degree in Information Systems (IS), Information Technology or a related area.
• Recognized and active certification such as CISSP, CISA, CISM, CRISC or similar.

What to expect next:

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.