EEA Chief Operating Officer

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

The EEA Chief Operating Officer is personally and individually approved by the Central Bank of Ireland as an official PCF (pre-approved control function) role, declared to be fit and proper for the management of a licensed electronic money institution.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We have exciting new offices currently under construction which we are aiming to be ready for use in the new year. In the meantime, all employees are using our temporary SOBO works office space in the heart of Dublin. Our preference is for the job holder to follow our hybrid model of 1 day per week at this office.

Following the opening of the permanent space, this model will change to 3 days a week on average per week.

The impact you will have:

The role of the EEA Chief Operating Officer includes:

• Accountable for the management and governance of all outsourced services in respect of
  • Merchant Operations
  • Risk Operations, and
  • Product Development across Digital Wallets - Skrill, NETELLER, & Issuing, and Payment Processing – EEA Acquiring  
  • Consumer Operations across Digital Wallets – Skrill & NETELLER, and
  • EEA HR Matters
• Accountable for the robust definition of all outsourced services provided by the service providers with defined success KPIs and agreed performance standards, each as set out in the Paysafe Master Intercompany Services Agreement (MISA)
• Accountable for the line management and leadership of the EEA Operations team, including the EEA Customer Operations Manager, and EEA Merchant Operations Manager,
• Owns the performance assessment, associated reporting, and clear audit log of all outsourced services’ KPIs and the adherence to the agreed service standards by the outsourced service providers
• Acts as first line of defence through the EEA Operations team in respect of customer and merchant satisfaction, and protection of Paysafe’s business integrity and performance in compliance with the Irish regulation as a licensed electronic money institution  
• Develops, owns, and maintains strong working relationships with the outsourced service providers and is a decision maker in driving enhanced operational processes and best business practices across Paysafe
• Ensures that a clear escalation path is in place to the EEA CEO and Director, and other Senior Executives within Paysafe, in case of underperforming outsourced services with mitigation actions in place as defined in the MISA
• Provides consultative and specialist support (is a trusted advisor), addressing any operations or industry related issues or concerns
• Actively works with other divisions to ensure that the Group is able to make informed decisions and is aware of potential opportunities
• Reviews the suitability and assesses the criticality/materiality of proposed Group initiatives from a regulatory perspective in respect of the EEA 30 region as well as proposed product and/or services developments and changes
• Governs the intake of new initiatives into the regulated entity’s portfolio and ensures adherence to the agreed change processes
• Assists in the development of Group policies and procedures relevant to the company’s business and ensures that the applicable policies are being implemented and are being followed by Paysafe Payment Solutions Limited and the respective outsourced service providers
• Accountable for Operations’ risk reporting to the business through the Group Enterprise Risk Management Framework

What we’re looking for:

Key Competencies

• Develops strategic perspective - able to develop and drive a strategic perspective to successfully steer the team between the “day to day” work and the long-term, broader view of the business strategy and decisions
• Focuses on results - results driven, able to consistently meet and exceed commitments, whilst holding others accountable for achieving stretch goals
• Builds relationships - able to build relationships quickly as well as a structured approach to tracking, managing and remediating performance, acting as a trusted member and advisor within the senior management team
• Inspires and motivates others - has exceptional interpersonal and relationship management skills and is able to inspire and motivate people at all levels to achieve strong results  
• Develops others, collaborates and fosters teamwork - Able to demonstrate excellent enthusiasm and leadership and a strong work ethic necessary to succeed in a dynamic, fast-moving and results orientated environment
• Establishes stretch goals - able to work in a time pressured and dynamic environment with a high degree of accuracy whilst maintaining focus and concentration
• Champions changes - is willing to become a champion for new projects or programs, presenting them so that others support them. Does an excellent job of marketing projects, programs or products. Has the courage to make the changes that will improve the Organization. Quickly recognizes situations where change is needed

Experience/Knowledge & Capabilities

• Must be present in person in the Dublin office on a regular basis and is able to travel to other Paysafe offices as and when required
• Prior customer account management and customer support experience
• Has proven operational knowledge of the e-money and card issuing business, its challenges and growth opportunities
• Has extensive leadership experience in delivery and operations and proven track record of managing strong performing teams

A snippet of what you’ll get in return:

• Enjoy free breakfast available for you to better your mornings
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Don’t want to use up all your holiday days? Take advantage of the opportunity to work abroad up to 2 weeks in the year from any location (subject to HR approval)
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included, Fertility cover & Travel cover), income protection, life assurance and more.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill, Neteller and Paysafe Card. Upon joining we will award you £50 into each wallet.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.

What to expect next:  

1. Phone screen with Recruitment.
2. Video interview with the Hiring Manager.
3. Video Interview with Senior Stakeholders
4. Video Interview with Executives
5. Video Interview with Board Members
6. Final HR interview with Recruitment.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.